New Bombay Handloom (“we”, “us”, “our”) operates https://newbombayhandloom.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase.

1. Information We Collect

  • Personal Information: Name, email, phone, billing/shipping address, payment details (processed by third-party gateways).
  • Order Information: Products purchased, order value, transaction history.
  • Technical Data: IP address, browser type, device info, cookies, pages visited.
  • Communications: Emails, chat, phone records with our support team.

2. How We Use Your Information

  • Process orders, payments, and deliveries.
  • Send order updates, invoices, and support responses.
  • Improve our products, website, and customer experience.
  • Send marketing communications (only with consent; opt-out anytime).
  • Comply with legal and tax obligations.

3. Sharing Your Information
We share data with:

  • Payment gateways to process payments.
  • Shipping partners to deliver orders.
  • IT/analytics providers under confidentiality.
  • Legal authorities when required by law.

We do not sell your personal data.

4. Cookies
We use cookies for login, cart, analytics, and marketing. You can disable cookies in your browser; some features may not work.

5. Data Retention
We retain personal data as long as needed for orders, legal, and tax purposes, then delete securely.

6. Your Rights
You may request access, correction, or deletion of your data by emailing orders@newbombayhandloom.com. We respond within a reasonable period.

7. Security
We use reasonable technical and organizational measures. No online transmission is 100% secure.

8. Children’s Privacy
Our Site is not for children under 18. We do not knowingly collect their data.

9. Grievance Officer
As required under the Consumer Protection (E-Commerce) Rules, 2020:
Name: [Insert Name]
Email: orders@newbombayhandloom.com
Phone: 8437726000 / 8437725000
Address: 25/5, Main Market, Near Shivam Garments, Jawaharnagar Camp, Karyana Market, Jawaharnagar, Ludhiana, Punjab 141002

10. Changes
We may update this policy. Changes will be posted here with a new “Last updated” date.

11. Contact
New Bombay Handloom
Email: orders@newbombayhandloom.com
Phone: 8437726000 / 8437725000
Address: 25/5, Main Market, Near Shivam Garments, Jawaharnagar Camp, Karyana Market, Jawaharnagar, Ludhiana, Punjab 141002