1. Shipping Zones
We currently ship within India only.
2. Order Processing
Orders are processed within [1–2] business days (excluding Sundays/holidays).
3. Shipping Charges
- Free shipping on orders above ₹[Amount].
- Flat rate of ₹[Amount] for orders below.
- COD available for orders up to ₹[Amount] with a fee of ₹[Amount].
4. Delivery Timelines
- Metro cities: [3–5] business days.
- Other cities: [5–7] business days.
- Remote PIN codes: [7–10] business days.
Delays due to courier, weather, or force majeure are not our liability.
5. Tracking
Tracking details are sent via email/SMS once dispatched.
6. Returns
- Return window: [7] days from delivery.
- Items must be unused, unwashed, with tags and original packaging.
- Non-returnable: Customized items, sale items, washed/worn products.
- To initiate: Email orders@newbombayhandloom.com with order ID and photos.
7. Refunds
- After inspection, refunds are processed within [5–7] business days to the original payment method.
- COD refunds via NEFT/UPI to provided details.
- Shipping charges are non-refundable unless the return is due to our error.
- As per norms, COD refunds are made through the consumer’s chosen mode.
8. Exchanges
- Size/color exchanges subject to stock.
- Price differences are payable/reimbursed.
- Customer pays return shipping unless our error.
9. Damaged/Wrong Items
Report within [48] hours with unboxing photos/video. We will replace or refund.
10. Cancellations
- Before dispatch: Full refund.
- After dispatch: Refund minus shipping; return shipping at customer’s cost.
11. Contact
New Bombay Handloom
Email: orders@newbombayhandloom.com
Phone: 8437726000 / 8437725000
Address: 25/5, Main Market, Near Shivam Garments, Jawaharnagar Camp, Karyana Market, Jawaharnagar, Ludhiana, Punjab 141002
Notes for finalization:
- Replace bracketed values like [Insert Date], [Insert Name], [Amount], [7], [5–7], [48] with your actual business data.
- The Grieva
